FLAT FEE REPAIR ESTIMATES
Flat Fee Repair Estimate means we do our best to keep it at that price and will contact you for approval if additional charges are needed. THIS IS NOT THE CHARGE FOR AN ESTIMATE, it is the estimated total repair charge. This charge includes parts and labor. If you approve this amount, we will not need to contact you for an approval of this amount or less, we will just complete the work and return it as fast as we can. Shipping for ground inside the US is $20.00 for any common shipment, we will notify you if yours isn't a common shipment and you will probably already know why yours will be a little more. (Ex: Large Heavy box or quicker shipping needed)
If you approve the Flat Fee Repair Estimate on the Send In Form, then you do not have to pay the $20.00 for an estimate fee. That fee is for those that want a total repair estimate after we check out the equipment, and is a non-refundable payment for that estimate.
Further explanation of above Flat Fee Repair Estimates.
The repair estimates are an approved amount by you for it to be repaired. The estimates are our attempt to do it at a low price, so it probably will not be much lower if unit is indeed needing repaired, which is determined by you before sending it and by us before any repair is done. First, you have read the site and gathered info on the problem, hopefully, you have used our "email a tech" to help you determine the problem before sending anything in. Then, you describe the problem on the Send in Form and attached any emails that describe it, so when it arrives (packaged properly), our technicians will be looking at what you have noted about the problem and check that the right pieces are here to repair it. If actual repair cost is going to be higher, you have the option to not have it repaired and we will return it for $20. total checkout and shipping back to you. So you are protected against any higher amount, but given that option to still repair it if it takes a higher amount and you want it fixed anyways.
We warranty each repair for 12 full months. If we advise you to send in a certain piece of equipment, that we feel is the problem, and the unit checks out to be fine and not the problem, we will no charge the checkout and the return shipping of that equipment.
SAME WARRANTY WHEN YOU BUY USED EQUIPMENT FROM US
We warranty each repair for 12 full months. When you purchase and then receive any used equipment from us, your satisfaction is guaranteed. Not only does the 12 - month warranty protect you if you have a problem with the unit for 1 year, you also are guaranteed to receive equipment that works for your vehicle. If there is a problem with the unit, or its compatibility with your vehicle, we will pay to have it returned to us for correction. We won't sell used equipment unless that equipment is good quality and likely to offer you at least 5 years no hassle use. Try finding a seller that will offer you that from an online auction, the equipment they sell many times won't work from the first day you receive it, much less for years, which is the reason you purchased it in the first place. The website photo's of used models for sale are not the actual equipment for sale. We leave the photo the same because we sell many of these. It is always the same model though and your satisfaction is guaranteed once you receive the unit, free of defects and working perfectly for you.
CORE CHARGES AND CREDITS (on used equipment purchases)
Core charges are only refunded when you have been charged for the core. Refunds are only for equipment that comes to us in repairable condition. This includes but not limited to someone opening it and damaging addition parts. Also the shipment to us needs to be packaged correctly so no damage during shipment, we don't get involved in trying to blame the shipper when it is poorly packed. No water damage to the unit.